Privacy Policy

1. Introduction

This Privacy Policy describes how Precinct Hospitality collects, uses, and protects personal information collected through our online ticket sales platform. It is current as of 23rd July 2024.

2. Information We Collect

When you purchase tickets to attend a Precinct Hospitality venue through our internet ticket sales platform, or via our sales team we may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address.
Payment Information: Credit card details (processed securely through our payment processor), billing address.
Transaction Information: Details about your purchases, including ticket types, quantities, and transaction history.
Technical Information: IP address, browser type, operating system, device information.

3. Use of Third Parties for Internet Ticket Sales

We utilize third-party services for internet ticket sales. These services collect and process payment information directly, and we do not store or have access to your payment details such as credit card numbers or billing addresses.

4. How We Use Your Information

We use the information we collect for the following purposes:

To process bookings and reservations.
To communicate with you regarding your bookings or inquiries.
To personalize your experience and provide tailored services.
To improve our services and enhance our venue's offerings.
To comply with legal obligations, including tax and accounting requirements.

5. Sharing of Your Information

We may share your personal information with the following entities:

Service Providers: We may disclose your information to third-party service providers who assist us in processing payments, managing events, or providing customer support.
Event Organizers: We may be required to share necessary information to event organisers to facilitate issuing tickets and your attendance.
Legal Compliance: We may disclose information where required to the court or regulatory bodies as required by law.

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include encryption of sensitive data by our third-party processors and secure storage practices.

7. Your Choices and Rights

You have the following rights regarding your personal information:

To access and review your information.
To request corrections of any inaccuracies.
To request deletion of your information, subject to legal requirements.
To opt-out of receiving marketing communications.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website performance, and provide personalized content. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

While we permit access to children from the age of 16, for the enjoyment of all guests we discourage guests under the age of 18 from attending our facilities. As such the online ticket sales platform on our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].