Terms and Conditions

Booking and Payment:

All bookings for Precinct Hospitality must be made in advance through our website, sales team or authorised resellers.
Full payment is required upon booking confirmation to secure the hospitality package.
A booking is only confirmed once full payment has been received by Precinct Hospitality
If full payment is not received within 7 days of the booking request, your reservation may, at Precinct Hospitality's sole discretion, be released back into the pool of available tickets.
By booking and paying to attend our Precinct Hospitality facility, you consent to subscribing to the Precinct Hospitality database. You can unsubscribe at any time.

Cancellation and Refunds (Guest):

Cancellations made 46 days prior to the event will receive a full refund.
Cancellations made within 45 days of the event may incur a cancellation fee.
No refunds will be provided for cancellations made 28 days or less before the event.

Event Cancellation (Organiser):

In the event that the event is cancelled or postponed due to circumstances beyond our control (e.g., weather conditions, force majeure), we will make reasonable efforts to reschedule the hospitality package.
If rescheduling is not possible, a refund or credit toward a future event may be offered at our discretion.
Precinct Hospitality Pty Ltd is not responsible for any other costs incurred by guests related to the cancellation or rescheduling of the event by event organisers.

Event Access:

Precinct Hospitality grants access to our facility and designated areas within the event grounds as specified in the booking.
Access is granted only to individuals with valid tickets or passes issued by Precinct Hospitality or our authorised partners and resellers.
Tickets are issued to one guest and is not transferable on race day. Attending our facilities is not without risk. Event organisers require us to know who is in our facility at any time. In the rare occurrence of an event emergency the event organisers require Precinct Hospitality to know our guests' basic information including full name and contact information. As such it is a condition of entry that all guests' details are provided before issuing tickets to the event.
Any amendments to guests attending our facility must be communicated in writing to the Precinct Hospitality Guest Services team in advance or the guest arriving at the facility.

Code of Conduct:

Guests must conduct themselves in a respectful manner at all times. Aggressive, dismissive, abusive or generally poor behaviour toward staff or affecting other guests will not be tolerated and deemed inappropriate.
Any behaviour deemed inappropriate or disruptive by our staff will result in expulsion from the premises without refund.
Smoking and Vaping are not permitted within our facility or our outdoor garden areas. Designated smoking and vaping is permitted only in event designated spaces outside our facility and grounds.
Our Precinct Hospitality facilities are adult venues where alcohol is available for consumption. As such we cannot permit children under the age of 16 to attend.
Children who are 16 or 17 years of age are permitted to attend our facility but must conduct themselves in accordance of our expectations and must have adult supervision. They will not be permitted to consume alcohol.

Dress Code:

Smart casual attire is required for admittance to our Precinct Hospitality facility.
Sports attire, including sporting shorts, athletic wear, and flip-flops, are not permitted in the hospitality.
Team shirts or race team clothing is permitted.
To reach our Precinct Hospitality facility walking at each event will be required which may involve stairs, and grass. As such supportive footwear is recommended and closed toe shoes are suggested.
Weather conditions may affect your Precinct Hospitality experience. Wind, sun or rain may affect your enjoyment of the day. While Precinct Hospitality takes every precaution to ensure our guests comfort, please make sure you dress appropriately for the weather conditions.
Management reserves the right to refuse entry based on inappropriate attire.

Liability:

We do not accept responsibility for any loss, damage, or injury sustained by guests, their belongings, or vehicles while attending our facility.
Guests are advised to secure their personal belongings at all times.
Our goal is for every guest to have the best possible experience attending our Precinct Hospitality facilities. While we will constantly strive to ensure our guests' comfort, we accept no responsibility for factors that may impact a guest's experience that are outside our control, such as the weather.

Indemnity:

By attending a Precinct Hospitality facility, guests agree to indemnify and hold harmless Precinct Hospitality Pty Ltd, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with the guest's attendance at the event. This includes but not limited to personal injury, property damage, or any other incident occurring at the event premises.

Food and Beverage:

Hospitality packages include food and beverage services as specified.
Special dietary requirements must be communicated at the time of booking, and we will make reasonable efforts to accommodate them.
While we will take all precautions to meet dietary requirements there may be cross contamination. As such it is important for the concerned guest to ensure they have appropriate medication in case of an unexpected contamination.

Photography and Filming:

Photography and filming for personal use are generally permitted, unless otherwise specified by event organisers.
Commercial use of images and videos captured within Precinct Hospitality is not permitted.
TPH may take promotional footage for marketing purposes. By booking and paying for tickets, you acknowledge Precinct Hospitality is entitled to use any photography taken within Precinct Hospitality facilities and surrounds for promotion and marketing of Precinct Hospitality.

Amendments and Variations:

We reserve the right to amend these terms and conditions at any time.
Variations to the hospitality package offerings may occur due to factors beyond our control, such as changes in the event schedule, weather or other unforeseen circumstances.

Compliance with Laws:

Guests must comply with all relevant laws, rules, and regulations of the event organisers, Precinct Hospitality and local authorities.

Privacy Policy:

We respect your privacy and handle personal information in accordance with applicable privacy laws. Our privacy policy is available on our website.

By booking a hospitality package at The Precinct, you agree to abide by these terms and conditions. If you have any questions or require further information, please contact [email protected].